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Terms & Conditions of www.worldofmobiliy.co.uk

Returns Policy

In the unlikely event that you are not happy with your purchase World Of Mobility gives customers a 7 day “cooling off” period in which orders can be returned after the delivery date. Upon receipt of the goods, if you require return/exchange the product(s) you will be personally responsible for return delivery incurring any delivery cost. We do recommend that you pay for a tracked/signed delivery for your protection. If you would like to return or exchange your products please contact us on 01626 821100 as soon as possible.

Any returned product(s) must be complete, unused, in an undamaged state and returned in their original outer packaging. World Of Mobility reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to World Of Mobility

Where a return is accepted you will receive a full (100%) refund of the purchase price less the restocking, packing, delivery, order and credit/debit card processing fees and any collection charges.

Mobility products that are specifically tailored to the individual and/or ordered in specifically for you are excluded e.g. rise & recline chairs in a size/fabric of your choice. Bath lifts are not returnable due to hygiene reasons.

If the parcel you receive is in a damaged state, please refuse delivery of the item and contact our Customer Services Team on 01626 821100who will arrange for a replacement item to be sent.

NOTE: Your statutory rights are not affected in any way

Warranty and Guarantee:

All products come with a 12 month a return to base warranty. The customer is responsible for sending the goods back to our warehouse for repair, once the job is complete we will send the goods back at our expense. When sending goods back it is the customers responsibility to ensure they are packaged safely to avoid damage.

General warranty exclusions:

Parts which need adjustment, re-setting, replacement or repair due to abuse, wear & tear. Parts such as tyres, lap belts, bulbs, plastic shrouds and upholstery, motor bushes, normal battery degradation, wheelchair brake adjustment, circuit braker resetting, resetting user-induced problems on riser-recliners – cleared by disconnecting/re-connecting hand control etc.

We cannot be deemed responsible for damage attributable to misuse or accident.

Our after sales service means that if you experience any problems we are here to help. Experience shows that many problems can be attributable to a lack of user familiarity and can often be overcome with some simple fault diagnosis and guidance on the phone.